Cooling Off Period
If you do receive the package and do NOT OPEN, USE, or UNPACKAGE any contents of the starter kit and return it exactly as it was delivered to you; in full plastic wrapping and brand new than you may return the item back to us for a full refund. This is cooling off period and as long as the item was in original condition we will refund fully with no restocking fee.
Eon smoke is dedicated to upholding the highest levels of customer satisfaction. As such, we as a company hold in high regards the needs and wants of our customers. Your experience is guaranteed so please follow the instructions outlined below prior to contacting customer service for a quick, easy, and painless refund or exchange.
We offer a 30 day money back guarantee for all starter kits purchased through this website. If you purchase an Eonsmoke starter kit and do not enjoy the smoking experience, simply contact customer service and arrange to ship back the item for a refund minus 20% restocking fee for opened or used items. There are unfortunately no refunds on any used flavored cartridges, carrying cases, or economy packages for sanitary reasons.
We offer a 1 year limited warranty on starter kits purchased through this website. If the starter kit arrives damaged or broken in any way please contact customer service and we will replace defective merchandise. Please be warned that the warranty only adheres to the original buyer of the product through the website and to use said limited warranty these three clauses are absolute.
1), alteration, modification, repair or service of this product by any persons or company other than Eonsmoke, Inc
2) Physical tear to, or misuse of the product or operation thereof in a manner inconsistent with the use indicated in the instructions; or
3) Any other use other than original intended design
When contacting customer service, please describe your issue and we will issue a transaction number for you to classify your refund/exchange/warranty issue. Issues are usually resolved within 2-5 business days and please allow time for shipping or customer services responses. Thank you for shopping with Eonsmoke and we hope you enjoyed our products.
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