20% OFF COUPON CODE: kiwi
WARNING: These products contain nicotine. Nicotine is an addictive chemical.

Shipping & Returns

Shipping

Please make sure you input the correct address for shipping. Once the label has been created we are unable to change the address. To change the address, you would need to contact USPS and process a package interception. If there is a processing fee Eonsmoke is not responsible.

Fraud Protection Policy

Eonsmoke reserves the right to prosecute to the full extent possible any and all fraudulent activity in conjunction with the website or products sold. You agree that all information provided at checkout is accurate and indisputable beyond protection provided by the federal Fair Credit Billing Act (FCBA). Eonsmoke shall have the right to pass through any and all penalties and fees to you in the case a chargeback is disputed and overturned in favor of Eonsmoke.

Risk of Loss

All items purchased from Eonsmoke.com or from the Eonsmoke offices or sales/distribution agents are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.

For lost packages please contact the carrier to file a lost package claim.

Eonsmoke, LLC. is not liable for any damages that are done to any electronics that are compatible with Eonsmoke USB/Wall/Car chargers including computers, cell phones, tablets, car accessories etc. Please use all Eonsmoke products and electronic cigarette accessories in the responsible format as to minimize the possible damages done.

 

RETURN POLICY PLEASE READ OUR RETURN POLICY BEFORE MAKING A PURCHASE. WE DO NOT MAKE EXCEPTIONS TO THIS POLICY SO IF YOU DISAGREE WITH ANY PART OF THE POLICY, PLEASE REFRAIN FROM MAKING A PURCHASE.

Returns:

Unopened Items

*We accept returns of all unopened items for 30 days for refund or exchange. You are responsible for return shipment fees. To get things done as smoothly as possible, call our customer service department at 862-225-9100, and our cheerful customer service reps will provide you with an ultra-necessary RMA number. We will notify you via e-mail of your refund once we have received and processed the returned item. Please allow 7 business days from the date we receive your shipment for the processing of your shipment. BEFORE YOU SHIP PRODUCT(S) BACK, make sure to email us to receive a Return Merchandise Authorization (RMA) number. RMA FORM Must be Inside the package, please include either a copy of the original Sales Receipt or Invoice and the completed RMA FORM. You must return all accessories and product component parts. Any items sent incomplete or defaced will not be given credit. We respectfully reserve the right to refuse and return to sender any packages that do not contain the RMA number visible on the returned package. We are not responsible for loss/ damage of returned items being returned without tracking number provided for returned goods.

*We accept returns of defective items within 7 days of arrival date. If you receive a defective item please, call our customer service department at 862-225-9100, and our customer service reps will provide you with an ultra-necessary RMA number and RMA form. Please note that all returns must be accompanied by an RMA form RMA number visible on the returned package. Any returns without the RMA form can be either delayed or denied.

*Customers are responsible for return shipment fee. We will cover the shipping fee of the exchanged item. If your item becomes defective after 7 days of purchase, call our customer service department at 862-225-9100, and our customer service reps will provide you with an ultra-necessary RMA number and RMA form. Please note that all returns must be accompanied by an RMA form RMA number visible on the returned package. Any returns without the RMA form can be either delayed or denied.

Used items

If an item is used exchange only.  Even Exchange for defective products within 60 days of arrival date: limit 3 item in single return package can be replaced. To get things done as smoothly as possible, call our customer service department at 862-225-9100, and our customer service reps will provide you with an ultra-necessary RMA number and RMA form. Please note that all returns must be accompanied by an RMA form RMA number visible on the returned package. Any returns without the RMA form can be either delayed or denied.

Exceptions

Certain manufacturers have strict policies of their own where they prefer to deal with end-user product issues directly by themselves. These manufacturers do not allow resellers/distributors to accept returns or provide service to the end user for their brand name products. These brands are listed below. If you purchased one of these brands, we will handle your return requests within the 7 days of your arrival date. After 7 days, any issue with these products will need to be handled by the manufacturer. We cannot accept a return or refund for these items after 7 days of your purchase. You can contact these manufacturers directly. Exceptions are any items that are not manufactured by

Age Verification You must be 21 years of age or older to enter.